You may return eligible items within 5days from the date of delivery and
If your return is approved, your refund Will be processed within 7 business days
No shipping policy is applicable for this website or business
13.1 Customers must send us the GRN (Goods Received Note) within a maximum of twenty four (24) hours of delivery of the consignment. Delay to give good receive not, may cause nonreturn/nonrefund/nonexchange of the product in case of any dispute.
13.2 We advise our customer to take video of bag opening to consignment counting and checking. If any product comes with a dispute, Customer must inform the company within 24 hours and the company will solve the issue permanently.
13.3 If any claim will be raised, the company may ask for the proof of mismatch through video recording. Still photo, paper documents will not be accepted as proof of dispute/damages. The GRN will be applicable for only custom garment orders. As far as export surplus order is concerned, No return, refund, exchange will be provided to any damages, dispute, defects. Customers will not ask for the same. Only production damages, dispute, and defected items will be able to exchange/return/refund with. For every order, every customer may get the quality check (QC) report, depending upon the company.
13.4 Without solid evidence, the company will not be liable to any exchange or return or refund for the customer. The customer will not demand for the same. GRN must be raised by the customer within a certain period of time. If any customer will not provide us the GRN, it will be considered that the
consignment which has been received by the customer is absolutely OK/fine . No damages, defects, dispute has been found by the customer. In this case if a customer raises GRN after the maximum hours, the company may not accept the GRN report and the claim of return/refund/exchange will be rejected at any time in any circumstances.
13.5 Same will be applicable on every of our export customers. The company will provide return/refund/exchange (depending upon the issue and the company). The company will refund the justified amount, in case of any damages/dispute/defects found by the customer. No exchange/return request will be acceptable for the export customer.
14.1 After Getting the GRN, the company will raise the manufacturing process of the same short/damage/missing products or may give the refund for the same. The Time for the manufacturing or adjustment will be discussed mutually at the time of return/refund/exchange complaint raise. Only in case of an export customer, the company will refund the justified adjusted amount to the customer’s bank account. No return/exchange will be applicable to the foreign/export customer.
14.2 Only one (Return/Exchange or Refund) condition will apply for the one invoice number. More than one return/refund/exchange request will not be accepted. The transport charges for the return/refund/exchange will be paid by the customer itself or if customer wants free delivery for the same, the customer needs to place another order with a different product or same product, the company will transport the previous returnable/exchangeable product with the present order or deliver those product as time to time decided by mutually.
14.3 In case of Excess receipt, Customer should return those consignments back to the company to the company’s Kolkata address in this case transport charges will be paid by the company itself. The TAT will be mentioned in the email as further discussion.